1. The Agreement
a) By agreeing to these terms and conditions, the customer confirms the booking. The agreement is binding on both parties when KILROY has received a confirmation from the partner / supplier, full payment has been received and the booking is confirmed to the customer. In case there is no availability left on the booked tour / tours the customer will be contacted and offered an alternative.
b) KILROY travels is dependent on the partner / supplier for correct information and KILROY reserves the right to refund the purchase price if the tour is cancelled.
2. Liability
a) KILROY acts as agent for various tours and tour providers. This means that only those providers / partners are responsible for providing the travel services on-site. The general conditions of the individual providers apply.
b) KILROY cannot be held responsible for changes which the provider makes to departures, itineraries or when a tour is cancelled. In all cases, the client will be offered an alternative, before a refund is given.
3. Travel documents
Unless agreed otherwise, customers should receive their travel documents by e-mail no later than 10 days prior to departure. Customers should check all received travel documents for inconsistencies immediately. It is the customer's own responsibility to ensure that the first and last name on the travel documents match the names in the passport(s).
If there is something wrong, please contact KILROY immediately. Costs for making changes as a result of incorrect information provided by the customer, will be charged to the customer.
4. Passport, visa and health regulations
Each traveler is responsible for complying with the required passport, visa and health regulations. Consult the proper authorities such as embassies, doctors, health centers etc. Information provided by KILROY on these matters is purely advisory and as such KILROY cannot be held responsible for the customer not complying with the required documents and rules.
Please note that for some countries the passport needs to be valid for at least 6 months after arrival and that it is generally not possible to enter a country on a one-way ticket/trip.
5. Travel insurance
Each traveler is responsible for taking out travel insurance coverage. Many things are not, or only partially covered by standard (national) health insurance. Supplemental coverage is recommended. Ask our travel experts for more information.
Be aware that when the return date is changed to a later date, the insurance must be extended. This is the traveler's own responsibility.
6. Cancellations and changes
KILROY charges 100% cancellation fee on all products and services, unless stated otherwise. This is covered by article 12.2.C and D of the Dutch ANVR Conditions. We therefore always recommend taking out cancellation insurance.
Date change and the related expenses charged are dependent on the provider. Consult your KILROY travel expert before departure and make sure you are fully aware of the date change rules. Change is at all times subject to availability.
7. Customer obligations
It is the responsibility of the customer to ensure that the information provided to KILROY and its partners is correct. Information on age and study is always registered. It is extremely important that the first and last name in the passport match the provided information. If this is not the case, then please contact KILROY.
Incomplete or incorrect provision of this information can have serious consequences and could lead to refusal on the booked travel services. KILROY is not liable for any additional costs caused by incomplete or incorrect information provided.
All documents are personal and non-transferable.
8. Complaints
If the trip differs significantly from the original, the customer is required to notify the operating partner or supplier as soon as possible. If the local travel partner or supplier is not available, please contact KILROY immediately.
A complaint made after the trip has ended, should be completed - in writing - no later than six weeks after returning from the trip.
In any cases of discrepancies or complaints concerning your purchase, please do
not hesitate to contact us. Should you for any reason not be satisfied with the
outcome, KILROY obliges to inform you that you may refer your case to The
European Commission’s Online Dispute Resolution.
9. Other Conditions
KILROY Netherlands is a member of IATA, SGR and ANVR. In addition to the above conditions the ANVR Travel and Booking Conditions apply. In case of a package (airfare package including land arrangements) or separate tour booking with KILROY, the ANVR Conditions apply.
For more information, details and conditions see http://www.anvr.nl/anvr-voor-reizigers/